Shipping & Delivery

INTERNATIONAL DELIVERY DELAYS

Ookkie utilises the services of Australia Post. Please see all updates on international shipping here.

16 April 2020

Please be advised that Ookkie warehouses are still in operation and working closely with our shipping partners to ensure we can fulfil your orders and keep your stoke levels high during the uncertainty of Covid-19.

There may be some delays with international shipping due to the logistical strains our country is under, however we will ensure that we keep you up to date via your tracking numbers. Ookkie utilises the services of Australia Post. Please see all updates on international shipping here.

We are committed to the safety of our community, customers and employees at a time where we must pull together. Ookkie believes in building balance, both physically and as a family unit. We hope our customers who are fit and able can keep healthy and take this time to get outside, smell the fresh air and roll on with your family. Our global warehouses have instituted appropriate staffing, building segmentation and cleanliness policies in order to put the health of their employees first.

Find Balance.

 


 

Please note that for all orders for Black and Pink Ookkie Skateboards, your shipment will depart our warehouse from the 10th December 2019 with delivery guaranteed by the 23rd of December.


Ookkie uses StarTrack to deliver its products and customer orders to all locations across Australia.

Standard shipping throughout Australia takes 2 – 12 days to arrive.

To ensure that your delivery is received as quickly as possible, we recommend supplying a business/residential address to receive the goods.


IMPORTANT INFORMATION

Ookkie are only available to ship within Australia with Standard Shipping.

Please ensure your shipping address is correct as we are unable to redirect orders once they are on their way to you.

Our Delivery time starts from the moment an order is accepted and includes a 24 hour period where your item will be processed and dispatched by our warehouse.

We work closely with our shipping partner StarTrack to minimise any potential impact of custom delays.

REGISTERED POST

Registered post is currently not available through the Ookkie Online store.

INTERNATIONAL SHIPPING

We offer Express 4 Day Shipping to all allowed countries.

Please note the customer will be responsible for any taxes or duties your country charges on imported goods. Free shipping does not apply to international orders.

FREE SHIPPING

*Advertised free shipping applies to domestic shipping only. International shipping costs apply.

CUSTOMER CARE

For further information regarding delivery to your area please visit the StarTrack website. https://startrack.com.au

Alternatively you can contact a Ookkie customer care representative by phoning 1300 362 025 or use our contact form.